Refund Policy
General Policy
Urban Elite ETC Private Limited provides a range of services including import & export, Chinese furniture sourcing, real estate services, PG accommodation, and event solutions.
Our services are planned and executed with coordination, time, cost, and third-party involvement. Therefore, refunds and cancellations are handled case-by-case, based on service progress and commitments already made.
Service-Based Refunds
Refund eligibility depends on the stage of service at the time of cancellation:
Service Stage
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Service not yet initiated
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Initial consultation / planning completed
- Work in progress / Vendor arrangements made
- Service completed / Delivered
Refund Eligibility
- Eligible for full refund
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Partial refund, deducting service planning charges
- Refund not available for costs already committed
- No refunds applicable
PG Accommodation Services
For PG accommodation bookings:
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Advance / Booking Fees are non-refundable.
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If cancellation is made before check-in, refund may be considered only after deducting administrative and hold charges.
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After check-in, no refunds will be provided.
Event Services
For event management services (sound systems, bouncers, setups, etc.):
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50% advance is required to confirm the booking.
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If canceled 7 days before the event: 30% of the advance may be refunded.
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If canceled within 7 days of the event: No refund will be provided, as arrangements and vendor scheduling would have already begun.
Import & Export / Furniture Sourcing
Once an order is placed and sourcing has begun:
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Payments made to suppliers, logistics partners, or agents cannot be refunded.
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Only the remaining unused amount, if any, may be refunded after documentation.
Real Estate Services
For property transactions or brokerage:
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Service fees, inspection fees, and consultation fees are non-refundable.
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Any advance payment made towards property booking follows the respective property owner's / developer’s policy, not Urban Elite’s.
Refund Processing Time
Approved refunds will be processed within: 7–14 business days
Refund may be issued via:
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UPI / Bank Transfer
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Original mode of payment (where possible)
No Refund in Case of:
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Client providing incorrect information
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Change of personal preference after work begins
- Service refusal due to violation of Terms of Service
Delay caused by third-party vendors, government approvals, or unavoidable circumstances
Cancellation Request Procedure
To request cancellation or refund, please contact us with:
Policy Updates
Urban Elite ETC Private Limited may update this policy occasionally. Changes will be posted on this page and will apply from the updated effective date.
